Western Governors University (WGU) BUS3130 D099 Sales Management Practice Exam

In a matrix structure, team members often report to multiple managers or leaders across different projects or functional areas. This setup can lead to ambiguity regarding roles, authority, and responsibility. As responsibilities may overlap, team members might face conflicting priorities, which can create tension over decision-making authority.

The presence of power struggles can result in reduced efficiency as team members vie for resources or seek to influence project directions to align with their respective managers' goals. This situation detracts from collaboration and shared objectives, ultimately hampering team dynamics and project outcomes. Thus, the consequence of confusion among team members in a matrix structure is largely characterized by these internal conflicts or power struggles.