What does job aptitude measure regarding an employee?

Job aptitude specifically assesses an employee's capability to perform successfully in a particular role. It refers to the potential an individual has to develop the skills necessary for a job and to meet the demands of the position. This can include a range of attributes such as cognitive abilities, emotional intelligence, and any other personal characteristics that contribute to success in that specific role.

While interacting effectively with customers is an important skill in many sales and service positions, it is more about interpersonal skills than job aptitude per se. Similarly, skill levels compared to industry standards can provide useful benchmarks, but they do not directly measure an individual's potential for success in a specific job. Lastly, the likelihood of promotion relates more to career trajectory and performance over time rather than the foundational capability to perform the job itself.